Privacy Policy

Effective Date: 13/12/2024

1. Definitions

For the purposes of this Privacy Policy:

• Platform: Refers to ConvoZone, an educational service operated by CONVO ZONE LIMITED. It is accessible via iOS, Android, web applications, and other digital formats, providing AI-generated, podcast-style discussions.
• Company: Refers to CONVO ZONE LIMITED, the legal entity responsible for the development, management, and operation of ConvoZone. The company's correspondence address is Dixcart House, Addlestone Road, Bourne Business Park, London, KT15 2LE.
• Personal Data: Any information that identifies or relates to an individual, such as their name, email address, date of birth, phone number, payment details, and third-party login credentials.
• Usage Data: Refers to data automatically collected when a user interacts with the platform, including session durations, user preferences, device types, and app usage behaviours.
• Cookies: Small data files stored on a user’s device that enable the platform to store preferences, enhance functionality, and deliver targeted advertising.
• Third-Party API-Sourced Data: Information obtained via third-party APIs integrated into the platform for content generation. This data may include publicly available or contextual information relevant to user interactions.
• onsent: Explicit agreement given by a user to collect, process, and use their personal data. Consent is obtained during platform installation or account registration and can be withdrawn at any time by contacting the Data Protection Officer (DPO).
• Data Protection Officer (DPO): The individual responsible for ensuring that ConvoZone complies with applicable data protection laws, managing user rights requests, and addressing privacy concerns.
• Standard Contractual Clauses (SCCs): Legally binding contractual terms ensuring data protection during international transfers, in compliance with GDPR requirements.
• Children’s Data: Data collected from users under the age of 13 (or the age of consent in their jurisdiction), protected under privacy laws such as COPPA in the U.S. or GDPR in the UK and EU.

2. Introduction

At CONVO ZONE LIMITED, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and share your data when you use ConvoZone. We comply with global privacy standards, including GDPR, UK GDPR, CCPA, and other applicable laws. By using ConvoZone, you consent to the practices described herein. If you disagree, please discontinue use of the platform.

3. Information Collection

We collect the following types of information:
Personal Data
Includes name, email address, date of birth, phone number, payment details, and, if applicable, third-party login credentials.
Usage Data
Automatically collected information about your interactions with the platform, such as session durations, device types, preferences, and activity logs.
Cookies and Tracking Technologies
We use cookies, pixel tags, and analytics trackers to monitor user behaviour, optimise functionality, and deliver targeted advertising.
IP Address and Device Information
Includes IP addresses, operating systems, browser details, and unique device identifiers for security and troubleshooting purposes.
Third-Party API-Sourced Data
Information derived from APIs used to generate platform content.
Social Media Data
If you log in via third-party platforms like Google or Facebook, we may collect your name, email address, and other shared data.

4. Consent for Data Collection

We adhere to an opt-in consent model where required. By registering or installing ConvoZone, users agree to data collection. Users may withdraw consent by contacting the Data Protection Officer (DPO).

5. Use of Information

We use your data for:

• Service Delivery: Personalising your experience and providing AI-generated discussions.
• Account Management: Enabling and managing user accounts.
• Payment Processing: Securing subscription transactions and managing billing.
• Targeted Advertising: Displaying relevant ads based on usage data and preferences.
• Communication: Sending updates, security alerts, and promotional information.
• Platform Improvement: Debugging, analysing trends, and implementing new features.
• Legal Compliance: Meeting regulatory and legal obligations.

6. Data Sharing and Disclosure

We may share your data in the following scenarios:

• Service Providers: With third-party entities like payment processors, analytics platforms, and API providers.
• Business Transfers: During mergers, acquisitions, or sales of assets.
• Legal Obligations: In response to subpoenas or court orders.
• With Affiliates: To offer services and promotions across related entities.
• With Your Consent: For any additional purposes authorised by you.

6. Data Sharing and Disclosure

We may share your data in the following scenarios:

• Service Providers: With third-party entities like payment processors, analytics platforms, and API providers.
• Business Transfers: During mergers, acquisitions, or sales of assets.
• Legal Obligations: In response to subpoenas or court orders.
• With Affiliates: To offer services and promotions across related entities.
• With Your Consent: For any additional purposes authorised by you.

7. International Data Transfers

Data may be transferred internationally to servers located outside your jurisdiction. Standard Contractual Clauses (SCCs) and equivalent safeguards ensure compliance with GDPR and related laws.

8. Data Retention and Deletion

• Retention: Personal Data is retained only as long as necessary for operational, legal, or regulatory purposes. Usage Data is generally retained for shorter durations.
• Deletion: Users may request data deletion via account settings or by contacting our DPO. Certain information may be retained for legal or security purposes.

9. User Rights

Users have the following rights under GDPR, UK GDPR, and CCPA:

• Right to Access: Obtain a copy of your data.
• Right to Rectification: Correct inaccuracies in your data.
• Right to Erasure (Right to Be Forgotten): Request data deletion.
• Right to Data Portability: Receive your data in a structured, machine-readable format.
• Right to Object: Restrict or object to specific processing activities.
• Right to Withdraw Consent: Opt out of data collection and processing.

10. Data Security and Breach Notification

We employ encryption, firewalls, and security audits to protect your data. In the event of a data breach, affected users will be notified promptly as per legal requirements.

11. Handling Misuse and Privacy Risks

While we prioritise data security, CONVO ZONE LIMITED is not responsible for breaches arising from user negligence (e.g., sharing passwords). Users must adopt strong security practices.

12. Children’s Privacy

ConvoZone is not designed for children under 13 without parental consent. If we detect unauthorised collection of children’s data, it will be promptly removed.

13. Changes to the Privacy Policy

We may update this Privacy Policy to reflect changes in services, legal requirements, or operational practices. Updates will be communicated via email or in-app notifications. Continued use of the platform indicates acceptance of these changes.

13. ⁠Contact Information

For privacy-related concerns or to exercise your rights, contact:

• ⁠Email: contact@convozone.ai
• ⁠Address: Dixcart House, Addlestone Road, Bourne Business Park, London, KT15 2LE